Refund Policy
Methrica offers a 30-day money-back guarantee on every purchase.
Last updated: 13 August 2026
Money-back guarantee
If Methrica is not right for your research, you can request a full refund within 30 days of your order date. This applies to monthly subscriptions and to one-off credit packs.
How to request a refund
Payments are processed by our reseller and Merchant of Record, Paddle. Request a refund at paddle.net using the email address on your receipt, or write to support@methrica.com and we will raise it with Paddle for you. Refunds are returned to the original payment method, normally within 5–10 business days of approval.
Cancelling a subscription
You can cancel at any time from your account page or through the Paddle billing portal. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for, and your research data remains accessible on the free plan.
Credits
Monthly plan credits reset each billing period and are not refunded separately. Purchased credit packs never expire; a refunded credit pack has its credits removed from the balance.
Paddle’s policy
Paddle’s own refund policy also applies to every order and may give you further rights, including statutory consumer rights in your country.